Security

We take great care to protect our customers’ information, and we have taken every reasonable precaution to ensure the security of their details.

We deploy physical and technological security measures to protect your data. We’re always tracking industry developments so that we can deliver the most advanced security capabilities available.

While no system is 100% secure, we believe the measures we have implemented provide more than adequate protection.

Information Security

Information & How It’s Stored

We must maintain certain records about you as required by law. When your information is no longer needed or required to be held by law, it will be destroyed or de-identified.

How Secure Is My Information?

We are committed to protecting the information we hold about you. We have taken steps to ensure that any details are securely protected from misuse, interference and loss, and unauthorised access, modification or disclosure. We take reasonable care to make sure that we keep your information in an accurate, complete and up to date manner.

Online Security Practices

My LMI Group uses encryption techniques to enhance the privacy and security of our website.

Use Of Cookies

We use cookies to ensure that we give you the best experience on our website. Cookies are small data files that are downloaded from our web servers and stored on your hard drive. A cookie is a string of letters and numbers that uniquely identifies your computer, and the access code or customer number which you may have used to register at the site.

The My LMI Group website uses cookies. These cookies track a visitor’s journey through the site. This allows us to see at a glance which pages and information are of most interest to visitors. This type of cookie contains no personal information, simply a record of your journey through our website.

You can configure your browser to refuse cookies, or delete cookies from your hard drive. However, doing so may hinder your access to valuable areas of information within our site.

Online Scams

My LMI Group is committed to any efforts that reduce the amount of people affected by online scams. To reduce your risk of becoming a victim, it is important that you familiarize yourself with the common types of internet scams and safeguard your computer against viruses and malicious software.

Be aware of email or SMS messages that request personal information or direct you to visit a website.

A message pretending to be from banks, financial institutions or organisations like My LMI Group asking for your personal or account details

That don’t address you by your proper name

May contain typographical or grammatical errors

Ask you to ‘verify’ your account details to protect you from fraud

Include links to sites that do not match official addresses used by the organisation.

Contact from organisations that you have no relationship with, and have not authorised contact from, should be ignored.

If you see any online communication that misuses the My LMI Group name or branding, please contact us by calling the call centre number on the Contact Us page. By helping us identify these issues, not only are you making your own online experience safer, you are helping other users maintain their safety online.

More tips to protect yourself from phishing scams and online fraud

It is unwise to share your personal and/or account details with anyone you do not know and trust.

Do not open email attachments or click links in spam email messages.

Be sure to check the spelling and accuracy of any website address before you submit personal information.

Do not give out your personal or account details over the phone unless you initiated the call and know the phone number is from a trusted source.

For more information on how to protect yourself from online scams, visit SCAMwatch, an initiative of the Australian Competition & Consumer Commission.